We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully. If you're facing any issues with a product purchased on Dealomart,
- Please connect with our customer care via email or call.
- The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
- Mobile phones that are Prime Eligible or fulfilled by Dealomart, have a replacement only policy and will not be eligible for refunds. In case you have received a defective or damaged mobile phone, you will be eligible for a free replacement.
- All products fulfilled by Dealomart have a replacement only policy and will not be eligible for refunds. In case you have received a defective or damaged product, you will be eligible for a free replacement.
During pick-up, your product will be checked for the following conditions.
IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.
The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Product's original packaging/box should be undamaged.
How to Initiate a free replacement:
Call us at our customer care number (022) 42156327 and inform us about the product that needs replacement. We would then arrange a pickup and replacement for the same.
Please feel free to contact us by email at firstname.lastname@example.org